Apprenticeships And Training

Duration: 18 months

This occupation is found in a range of public, private and not for profit sectors. These can include iconic or historic locations, commercial or residential buildings, transport and rail installations, healthcare and educational facilities, retail outlets, logistics and the transportation of high net-worth assets and currency. Employment can range from a small front-of-house security team to large-scale nation-wide organisations.

The broad purpose of the occupation is to be an organisation’s first line of defence against activities that threaten the security of the UK and continuity of its organisations' core businesses. Professional security operatives protect people, assets, property and premises via a layered security approach. This includes the need to enforce legal requirements, policies, procedures (including Standard Operating Procedures and Emergency Operating Procedures) and rules to provide a safe and secure environment. Professional security operatives monitor assigned areas to act as a deterrent, identify hostile reconnaissance, identify suspicious items, people, or vehicles and respond to alarms, incidents and emergencies. They will conduct regular and random searches and report and record information following organisational procedure. Through the performance of these duties, professional security operatives also play a key role in counter terrorism activity.

Operational security operatives are responsible for ensuring the safety of others, including large groups or crowds. They identify potential security risks and act upon them to maintain safety. They are responsible for searching, scanning, screening, crowd management, conflict management, patrolling, access and egress, and emergency procedures on the ground.

Cash and valuables in transit (CViT) operatives ensure the safe and secure transportation of cash and a wide variety of valuables, including jewellery, art and precious metals. They use specially adapted vehicles and equipment such as protective secured boxes, personal protective equipment such as CViT helmets, body armour, and communication systems to ensure the safety of the valuables they transport.

Mobile security patrol operatives patrol, conduct property inspections, lock and unlock premises and respond to alarms. These duties are carried out across a large portfolio of clients and a wide range of locations within a geographical area using an adapted vehicle.

Security control room operatives oversee and co-ordinate the operational response at the location they monitor, using control room equipment or through CCTV (also known as VSS or Video Surveillance Systems). They gather intelligence, disperse relevant information, monitor lone working, manage incidents and provide an interface to other protective services including the emergency services.

Duration: minimum 12 months

Entry requirements: Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their apprenticeship.

In addition to functional skills, this apprenticeship includes a mandatory qualification: Level 2 Certificate in Facilities Services Principles

Overview:

A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments. This may include services such as security, supporting hard FM functions i.e., maintenance and engineering, and Soft FM i.e., cleaning, catering, front-of-house logistics, post-room services, and portering.

This apprenticeship is ideal for the following roles:

Facilities Services Operative; Facilities Operative; Facilities Services Assistant; Facilities Assistant; Facilities Coordinator; Workplace Coordinator; Workplace Support Coordinator; Estate Operative; Concierge; Security Officers.

Duration: 18 months

Entry requirements: Apprentices will be required to have or achieve level 2 English and Maths prior to completion of their apprenticeship.

Facilities Management Supervisors work in a variety of sectors, including Housing, Health, Social Care, Energy, Hospitality, Education, Commercial Properties, Leisure, Retail and Public/Private Sector. Specific job roles at this level may include Facilities Management Supervisor, Facilities Management Coordinator and Facilities Management Administrator.

Duration: 18 months.

Entry requirements: Apprentices will be required to have or achieve level 2 English and Maths prior to completion of their apprenticeship Security First Line Managers will be competent in supervising people and activities in line with regulatory requirements; undertaking security risk assessments; providing security advice to others; understanding threat, vulnerability, and risk; security methods, operations, and activities; incident management and planning; stakeholder management; business communications and data security management within roles such as Ministry of Defence, Transport & Border Security and Private Security Industry. 

Duration: minimum 12 months

Entry requirements: Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their apprenticeship.

The role of a Customer Service Practitioner is

to deliver high quality products and services

to the customers of their organisation. The

apprentice practitioner’s actions will  influence the customer experience and their satisfaction with the organisation.

Your apprentices will complete a 12-month

apprenticeship learning journey. Their

journey will include developing customer

service knowledge, skills and behaviours and

the achievement of at least Level 1 Literacy

and Numeracy. 

Duration: minimum 12 months

Entry requirements: Apprentices will be required to have or achieve level 2 English and Maths prior to completion of their Apprenticeship.

This apprenticeship is ideal for the following roles: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, Shift Manager.

A Team Leader/Supervisor is a first line

management role, with operational/project

responsibilities or responsibility for managing

a team to deliver a clearly defined outcome.

Your apprentice will provide direction,

instructions and guidance to ensure the

achievement of set goals.

Your apprentices will complete a 12-18 month

apprenticeship learning journey.

Their journey will include developing team

leader/supervisor knowledge, skills and

behaviours and the achievement of Level 2

English and Maths.

Duration: 18 months.

Entry requirements: Apprentices will be required to have or achieve level 2 English and Maths prior to completion of their apprenticeship.

The role of a Business Administrator is to

support and engage with different parts of the

organisation and interact with internal or external customers. With a focus on adding value, the role may involve working  independently or as part of a team and will involve developing, implementing, maintaining and improving administrative

services. The flexibility and responsiveness

required allows the apprentice to develop a wide range of skills.

The apprenticeship learning journey for this

programme is typically 18 months. The journey

will include developing business administration knowledge, skills and behaviours and the achievement of Level 2 English and Maths. 

To work in care is to make a positive difference

to someone’s life when they are faced with

physical, practical, social, emotional or

intellectual challenges.

Adult Care Workers need to have the

appropriate values and behaviours and

develop the competencies and skills required

to provide high quality and compassionate

person-centred care and support. As frontline

workers, they will help adults with care and

support needs achieve their personal goals

and live as independently and safely as

possible, enabling them to have control and

choice in their lives.

Your apprentices will complete a 12-18

month apprenticeship learning journey. Their

journey will include a Level 2 Diploma in Care, completion of the Care

Certificate and achievement of at least Level 1

Literacy and Numeracy.

Lead Adult Care Workers make a positive

difference to an individual’s life, when that

person is faced with physical, practical,

social, emotional or intellectual challenges.

A Lead Adult Care Worker is expected to

exercise judgement and take appropriate

action to support individuals to maintain

their independence, dignity and control. By

providing leadership, guidance and direction

at the frontline of care delivery, the Lead

Adult Care Worker will be instrumental in

improving the health and wellbeing of those

receiving care and support.

Your apprentices will complete a 12-24

month apprenticeship learning journey. Their

journey will include a Level 3 Diploma in Adult

Care, completion of the

Care Certificate and achievement of Level 2

Literacy and Numeracy.

A Lead Practitioner in Adult Care is responsible for managing teams of frontline carers to look after vulnerable adults with care needs.

They will be a coach and mentor to others and will have a role in assessing performance and quality of care delivery.

The apprenticeship learning journey for this

programme is typically 18 months. The journey

will include a Level 4 Diploma in Adult Care and achievement of Level 2 English and Maths.

A Leader in Adult Care has responsibility for

managing community or residential based

services. This role has a large element of

leadership, whether with other care workers

and networks or in leading the service itself.

A successful apprentice will have met all the

requirements. They have a responsibility to

ensure the service is safe, effective, caring,

responsive to people’s needs and well-led.

They may be a registered manager of a service, unit, deputy or assistant manager. They will be responsible for ensuring regulatory compliance of the care given and the values and training of staff

with established standards and regulations.

The apprenticeship learning journey for this

programme is typically 18 months. The journey

will include a Level 5 Diploma in Leadership and

Management for Adult Care and achievement of Level 2 Literacy and

Numeracy.